Have you ever worried about “responding time”, “fixed team”, “service quality” during the IT outsourcing?
ITIL best practices helpdesk system, PcFree has set up below quality control process:
Submit Ticket, Quick Response
Customer first, problem solving in the 1st place
A fixed support team including a project manager and 2-3 engineers will be assigned to each client.
Prevention & Control
Failure prevention mechanism including proactive visiting; regular on-site maintenance service; non-fault inspection and pre-processing will greatly reduce IT pressures and costs.
Complaints Handling; Customer Satisfaction
Each compliant will be handled in a timely manner.
Your problem is at our service. PcFree always strives to achieve customer satisfaction. Customer’s feedback is our foundation to provide more valuable services and build an intelligent enterprise for our clients.