IT Outsourcing Service Quality Control

Have you ever worried about “responding time”, “fixed team”, “service quality” during the IT outsourcing?

ITIL best practices helpdesk system, PcFree has set up below quality control process:

Submit Ticket, Quick Response

Customer first, problem solving in the 1^st place

Fixed Team

A fixed support team including a project manager and 2-3 engineers will be assigned to each client.

Prevention & Control

Failure prevention mechanism including proactive visiting; regular on-site maintenance service; non-fault inspection and pre-processing will greatly reduce IT pressures and costs.

Complaints Handling; Customer Satisfaction

Complaint Hotline：021-64868016-123

Each compliant will be handled in a timely manner.　

Your problem is at our service. PcFree always strives to achieve customer satisfaction. Customer’s feedback is our foundation to provide more valuable services and build an intelligent enterprise for our clients.

Shanghai Cotion

We are very satisfied with the service of your company, both in response to the service responding time and the technical support. Hope your company can maintain this fine tradition, continue to provide quality services. Wish you a booming business!

Shanghai Joy Interior Design

It’s been nearly half a year since we worked with PcFree. Before this, we’ve been working with many other IT companies. Very often, words and actions are inconsistent, what they do is very different from what they committed, such as service responding time, engineer’s technical ability. On the other hand, PcFree suits the action to the word, we are satisfied with them.

Shanghai Kunjie Import and Export Co., Ltd

We have been working with PcFree since 2003. We are quite satisfied with their service. Since we are an import and export company, the frequency of using computer is rather high in our company. Whether it’s an old computer or a new one, software or hardware requirement, PcFree is of great help to us. .

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