Help Desk Outsourcing Services

Protect productivity, gain efficiencies and reduce the risk to your bottom line from downtime. Be sure your end-users and services personnel get the desktop support they need. When and wherever they need it.

Integrate all of your desktop service management across your business. Get fix-it-right-on-the-first-report problem resolution. And proactively resolve most issues before they adversely affect your business.

Help Desk Outsourcing Highlights

• Simplify access to support with a single point of contact

  Get total incident management. Including escalation to expert resolver groups as needed.

• Users choose how they contact the Help Desk

  By one call telephone support or email support which will be answered in time.

  Lower costs by centralizing a wide range of support

  Software how-to, Desktop hardware how-to and problem determination, Network connectivity problem determination, and Service requests for adds, moves and changes.

• Know that all incidents reported to the Service Desk

  The Service Desk logs in calls to the PcFree Incident Management System and carefully managed through closure.

• Rest assured if dispatch

  Is needed, you'll get the right technician, with the right skills and products for quick problem resolution.

• Our highly refined, repeatable processes Deliver first-class support services 8 x 7 x 365. So you gain the efficiencies of high quality, consistent services wherever your business is located.

Help Desk Outsourcing Services Elements

• Incident management
• Request management
• Resolver group monitoring and management
• Reports and analytics

Other Services Required

• Service Portal